Returns & Refund Policy
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This website is operated by Westgate Consultancy Limited, trading as Westgate AI, a company registered in England and Wales under company number 15769595, with its registered office at Suite G04, 1 Quality Court, Chancery Lane, London, England, WC2A 1HR ("we", "us", "our"). Contact: [email protected].
Your right to cancel (consumers)
If you are a consumer buying at a distance (online, by phone or email), you can usually cancel within 14 days of receiving your goods without giving a reason, under the Consumer Contracts Regulations 2013. To cancel, email [email protected] with your order details.
Exceptions
- Custom-built PCs, workstations and servers made to your specification
- Sealed software or media once unsealed
- [Add any other exceptions]
Returning goods
Return items within 14 days of telling us you wish to cancel, in their original condition and packaging where possible. [State who pays return postage.] We may reduce a refund if goods have been handled beyond what is needed to inspect them.
Faulty goods
Under the Consumer Rights Act 2015, if goods are faulty you are entitled to a refund within 30 days of delivery, or a repair or replacement afterwards. Contact us first so we can arrange the best solution.
Refunds
Refunds are made to the original payment method within 14 days of receiving the returned goods (or evidence of return).
Business customers
[Add returns terms for business (B2B) customers, e.g. restocking fees for non-faulty returns.]