IT Support Checklist for Small Businesses

By Westgate AI · 2026-11-12 · 5 min read

You don't need a full IT department to run a secure, reliable business. Use this checklist to spot gaps.

Backups

• Important data is backed up automatically
• At least one copy is stored off-site or in the cloud
• You've tested restoring files recently

Accounts and passwords

• Multi-factor authentication (MFA) is on for email and key systems
• Staff use a password manager rather than reusing passwords
• Accounts are removed promptly when people leave

Devices

• Operating systems and apps update automatically
• Antivirus / endpoint protection is active
• Laptops are encrypted and can be locked or wiped if lost
• Ageing devices are on a replacement plan

Network and Wi-Fi

• Router admin password changed from the default
• Separate guest Wi-Fi for visitors
• Firmware kept up to date

Email and cloud

• Microsoft 365 or Google Workspace security settings reviewed
• Shared files have sensible permissions
• Staff know how to spot phishing emails

Policies and support

• You know who to call when something breaks
• Basic IT and data protection policies are written down
• You've considered the government-backed Cyber Essentials scheme